Navigation Menu

Senior Supporter Services Officer

East of England

  • Charity
  • Customer Service
  • Hybrid Working
  • Management

Closing date: Sunday 3rd September 2023

Job Details

Senior Supporter Services Officer

Closing Date for Applicants:
Sunday 3rd September 2023

Permanent, Full time, Hybrid
Salary £37,000 per annum

An exciting opportunity has arisen for an experienced Supporter Services leader to join the leading international horse charity World Horse Welfare.  

World Horse Welfare’s values are grounded in pragmatism and compassion as it strives to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production.

  • The Senior Supporter Services Officer’s role is to strengthen our fundraising capabilities though the efficient and effective management of data. 

  • Ensuring the charity provides excellent stewardship and customer service for all donors & members as well as supporter acquisition programmes. 

  • You will work closely with the Director of Fundraising and the Senior Data Officer in order to provide reliable, timely and qualitative information as required by the fundraising team and other departments across the charity as required.

  • This role is also responsible for the management of the fundraising supporter services team which consists of two Customer Services Administrators.

We are looking for someone who has proven experience in a supervisory role managing a team.  You will have a sound working knowledge of a fundraising database and a deep understanding of the principles of excellent customer service.  The successful candidate will have the ability to set clear expectations, provide guidance and foster a positive collaborative team.  You must be able to work well under pressure, be highly organised and confident when speaking to people at all levels.

This is a hybrid role which allows you to work from home 3 days per week and within our head office in Norfolk 2 days per week.  

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme and a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year).  Further benefits include death in service, free parking and bike to work scheme.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.

To apply please follow this link

Full job description and person specification can be downloaded at:                   
Closing date for applications:   3rd September 2023.          


This listing has expired.