Wadswick Country Store
Wiltshire
Closing date: Wednesday 4th June 2025
Job Details
Website:
wadswick.co.uk
Closing Date for Applicants:
Wednesday 4th June 2025
At Wadswick Country Store, we offer a curated selection of premium equestrian items and luxury country clothing designed to combine style, comfort, and functionality. Whether it’s high-performance riding apparel, stylish country wear, or equestrian accessories, we are dedicated to providing our customers with exceptional products that reflect the best of country living. We pride ourselves on delivering superior customer service and creating an enjoyable shopping experience for all our customers.
We are seeking a well organised and and customer-focused Retail Product Administrator & Customer Service Assistant to join our team.
The purpose of the role is to support the smooth operation of a busy retail and online store specialising in the Country lifestyle and Equestrian retail sector.
Working with select product brands or categories to manage stock journey from initial purchase orders through to deliveries and shop floor.
Ensuring stock inventory is accurately managed from buying meetings through to product launch.
Creating and maintaining product listings both for in-store EPOS system and online.
Producing social media posts for relevant brands.
Office based, this role will also involve fielding telephone calls to take customer orders and providing exceptional customer service, including on the shop floor at exceptionally busy times.
Key Responsibilities:
Stock Management - Manage stock deliveries to EPOS system, Check delivery notes against invoices, ownership for the product journey of several brands within the Country Clothing, Equestrian or Pet product areas, Upload new stock lines onto the EPOS system and online platforms (WooCommerce). Create social media content for Facebook and Instagram accounts for new launches as well as existing products within specific brands/sector. Work with shop floor staff to help coordinate new product displays or offers. Manage existing product listings on the website and EPOS, including descriptions, prices, SEO and images. Monitor stock levels and liaise with the buying team for reorders or discrepancies.
Product & Brand Knowledge - Act as a product and brand expert across allocated brands. Attend ad hoc supplier and brand training sessions as well as some seasonal buying meetings to stay updated on product developments and trends.
Customer Service - Handle customer telephone and email queries professionally and efficiently. Process telephone customer orders for feed deliveries. Provide knowledgeable advice on products, sizing, and suitability, particularly in relation to equestrian needs. Support the team in delivering a high standard of in-store and online customer experience.
Collaboration & Communication - Liaise with suppliers as well as the buying and marketing teams to ensure product information is accurate and promotions are effectively communicated. Contribute feedback from customer interactions and sales trends.
Skills & Experience:
Strong organisational skills and attention to detail.
Excellent communication skills, both written and verbal.
Passionate about the equestrian and/or country lifestyle markets.
Familiarity with EPOS systems and e-commerce platforms (e.g., Shopify,WooCommerce).
Resilient, able to demonstrate a strong commitment to quality and productivity.
Proactive and able to use own initiative to complete tasks
This is a full time role and includes some weekend commitment to ensure support for the shop floor at our busiest times.
To apply please send your CV and covering letter stating your suitability to henrietta@wadswick.co.uk STRICTLY NO AGENCIES
Please mention Equine Careers when applying.
