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Retail Customer - Sales Helpline, Support & Development (full or part time)


  • Customer Service
  • ECommerce
  • Office Based
  • Retail
  • Sales

Closing date: Friday 10th November 2023

Job Details

Retail Customer - Sales Helpline, Support & Development (full or part time)

Closing Date for Applicants:
Friday 10th November 2023

Do you have excellent practical knowledge of Horses and pets, and a keen interest in natural healthcare for animals?

Then this would be a fantastic opportunity to put that knowledge to use, by joining our team at Hilton Herbs, a company with over 30 years’ experience in the formulation and manufacture of Herbal & Natural Healthcare products for animals.

Hours: Either 1 Full time position or 2 part-time positions to cover 9.00 am – 5.00 pm Mon – Fri. 

Salary: Up to £ 27,000 p.a.  Please state salary expectations in your covering letter.

Holidays: 25 days, plus usual UK Bank Holidays

Place of Work: On-site at our offices near Crewkerne, Somerset. 

Key Responsibilities will include:  

  • Interacting and answering customer questions via Web Chat

  • Management of existing Mail Order accounts

  • Handling and processing of Web, Phone & Mail order sales.

  • Responding to customer email queries

  • Customer facing sales

  • Resolution of Retail Customer Delivery queries

  • UK Show and Sponsorship Requests

  • Retail Website housekeeping & updates

  • Regular updating of product listings & images in CMS

  • Occasional Blog creation 

Qualifications & Experience Required

  • Comprehensive knowledge, and practical experience in the daily care and management of Horses and Pets

  • B2C Sales experience

  • Educated to degree level or equivalent

  • Computer literate

  • Excellent communication skills, both written & oral

  • Knowledge, belief and interest in natural health care for animals

  • Practical use of Social Media – FB, Twitter, Instagram

  • A love of, and interest in, animals in general

  • Experience of Equine / Pet Supplement industry

Please apply in confidence, attaching your covering letter, full CV and an indication of your salary expectations

to our Director & Medical Herbalist: Hilary Self BSc. MNIMH





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