Practice Manager

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Who are we?

Equibreed UK is a leading specialist equine reproduction practice, delivering the full spectrum of advanced reproductive technologies to a diverse national and international clientele. Our reputation is built on excellent results, cutting-edge science, exceptional client service, and professionalism, underpinned by a highly skilled and dedicated team.

Our strapline, “where science meets service”, reflects our belief that world-class clinical outcomes must be matched by outstanding client experience and strong, values-driven leadership.

The Role

We are seeking an experienced, motivated Practice Manager to play a pivotal role in the day-to-day management and strategic development of Equibreed UK. This is a senior position, working closely with the Clinical Director and leadership team, with real influence over how the business operates, grows, and delivers its services.

The successful candidate will bring proven management experience, strong people leadership skills, and a genuine commitment to customer service excellence. They will share our vision, values, and ambition for continual improvement.

Key Responsibilities

Client Experience & Customer Service

• Lead and continuously improve the end-to-end client journey

• Ensure consistently high standards of communication, professionalism, and service

• Manage client feedback, complaints, and service improvements proactively

People Management & HR

• Oversee HR processes including recruitment, onboarding, performance management, and staff development

• Foster a positive, high-performing team culture aligned with Equibreed’s values

• Support managers and clinicians with people management, wellbeing, and team engagement

Marketing & Brand Development

• Work with the leadership team to deliver effective marketing and communication strategies

• Oversee client communications, digital presence, and brand consistency

• Identify opportunities to enhance Equibreed’s profile, reputation, and client engagement

Practice Operations & Management

• Oversee daily operations to ensure smooth, efficient running of the practice

• Develop and refine systems, processes, and SOPs

• Contribute to strategic planning, business development, and growth initiatives

• Oversee financial management, including budgeting, billing, and expense control

• Ensure compliance with relevant legislation, health and safety regulations, and practice policies

About You

You will be a confident, organised, and values-led manager with:

• Proven previous management experience (essential)

• A strong background in customer service excellence

• Demonstrable experience in HR / people management

• Experience in marketing, communications, or brand management

• Excellent communication and leadership skills

• The ability to balance operational detail with strategic thinking

• A collaborative approach and a genuine interest in supporting specialist clinical teams

Experience in veterinary, equine, medical, or professional services environments is highly desirable, but not essential for the right candidate.

Why Join Equibreed UK?

• Be part of a respected, forward-thinking specialist practice

• Play a key role in shaping the future of the business

• Work alongside a passionate, expert clinical team

• A culture that values professionalism, innovation, and people

• Opportunity for long-term growth and impact

How to Apply

Please submit your CV along with a covering letter, and ideally a video, to amber@equibreed.co.uk    STRICTLY NO AGENCIES  (videos via WhatsApp to +447917865768) outlining:  

• Your relevant management experience

• Why you are interested in Equibreed UK

• How your values and vision align with ours

This is an office based role at our HQ in Reading, RG7 5PT