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Order Processor / Customer Services Assistant (P/T)

Equetech
Buckinghamshire

  • Admin
  • Customer Service
  • Logistics
  • Office Based
  • Warehouse
  • Part Time

Closing date: Friday 30th May 2025

Job Details

Order Processor / Customer Services Assistant (P/T)

Website:
equetech.com

Closing Date for Applicants:
Friday 30th May 2025

Established in 1992, Equetech is a family run business and has been a leading premium equestrian clothing company in the UK for over three decades. Our brand is built on a foundation of high-quality materials, expert craftsmanship, and a commitment to providing equestrian enthusiasts with clothing that is both functional and stylish.

We have a current vacancy on a part time basis for someone to join our friendly team. We are looking for an enthusiastic individual to carry out the processing and dispatching of sales orders from our warehouse, as well as assisting with customer service enquiries for our family run equestrian business.

The successful candidate will be:

  • Computer literate with strong attention to detail. Work well on their own and as part of a team. Experience of equestrian disciplines is essential. 

  • Have relevant experience which reflects the role.

  • Ability to communicate confidently with colleagues and customers on the phone and by email.

  • A team player.

  • Good IT skills and ability to learn new technology.

  • Previous use of CRM software would be advantageous but not essential.

  • Knowledge of equestrian disciplines is essential.

Day to Day Responsibilities

  • Processing picking, packing and shipping orders.

  • Answering telephone and email enquiries.

  • Unpacking deliveries. (this is a physical role)

  • Maintain stockroom standards in line with company expectations.

  • Regularly replenish stock to ensure that all lines are in their relevant bays

  • Regular stock counting.

  • Monitoring status of goods and informing customers of any delays.

  • Repackaging products.

  • Auditing customers website for product errors.

  • Processing returns.

Full training will be provided, however experience of order processing in an office environment would be preferred.

Application deadline: 30th May 2025

Job Types: Part-Time (22 hours a week - 10:00 - 16:00 Monday-Thursday)

Salary: £24,000 - £25,000 (pro-rata depending on age / experience)

Benefits: 

  • Company pension

  • On-site parking

  • Wellness programmes

  • Discount on products

  • Holiday allowance (pro-rata)

This is an office based post so candidates need to live locally to HP22 - just outside Aylesbury, and have your own transport.

STRICTLY NO AGENCIES

Apply Now

Please mention Equine Careers when applying.