Operations Manager

Location: Lambourn, Hungerford, Berkshire

Reporting to: Managing Director

About Us

Lambourn Equine Vets is a busy, progressive equine veterinary practice supporting horses and riders across Eventing, Racing, and Sport Horse disciplines. We pride ourselves on exceptional client care, clinical excellence, and a collaborative team culture.

We’re now seeking a highly organised, proactive Operations Manager to take ownership of the day‑to‑day coordination that keeps our practice running smoothly. This is a central operational role working closely with the Managing Director, veterinary team, and administrative staff. It’s an ideal opportunity for someone eager to develop their management skills, shape processes, and make a meaningful impact from day one.

Key Responsibilities

• Diary Leadership — Oversee the Eclipse diary to ensure clinical and administrative tasks are scheduled efficiently, maximising client service and vet productivity.

• Veterinary Team Coordination — Act as the primary point of contact for vets regarding diary matters; refine daily schedules; oversee equipment diaries; ensure resources are allocated effectively.

• Client & Vet Support — Handle vet queries promptly and professionally to maintain smooth operational flow.

• Data & Compliance Oversight — Monitor Eclipse accounts for GDPR compliance, accuracy, and efficiency, including yard linkages and contact updates.

• Preventative Care Programmes — Oversee worming programmes, vaccination reminders, and client communications to support retention and clinical compliance.

• Operational Supplies Management — Maintain stationery and operational supplies for weekly use and internal meetings.

• Insurance Process Management — Manage client insurance claims from receipt to settlement, ensuring KPIs are met and service quality is continuously improved.

• Pharmacy Support — Assist with pharmacy operations including absence cover, stock checks, reporting, and new product coordination.

• Debt Management — Apply LEV’s debt policy, manage allocated bad debts, liaise with finance, and prepare monthly debt reports.

• General Administration — Produce letters, presentations, and reports; maintain accurate documentation; support wider administrative functions.

Principal Accountabilities

• Client Communication Excellence — Ensure incoming calls are answered promptly and professionally.

• Efficient Resource Planning — Organise diaries to minimise travel time and maximise productivity.

• Team Collaboration — Maintain clear, positive communication with all members of the veterinary team.

• Client Service Delivery — Provide courteous, responsive service that meets client needs.

• Team Contribution — Support the wider LEV team in delivering excellent service and continuous improvement.

Candidate Profile

Education

• Bachelor’s degree.

Experience & Skills

• Ideally previous experience in a veterinary practice or similar operational environment.

• Excellent telephone manner and confident communication skills.

• Strong computer literacy, including Microsoft Office.

• Familiarity with web‑based diary management systems.

• Knowledge of the equestrian industry—particularly Eventing and Racing—is a distinct advantage.

• Comfortable working closely with clients, Directors, Assistant Vets, and the office team.

Why Join Us?

This role offers genuine responsibility, variety, and the chance to shape how a respected equine practice operates. You’ll be part of a supportive team that values initiative, collaboration, and continuous improvement.

To apply - please send your CV and covering letter stating your suitability and location.