Operations Coordinator

Customer Service: Responding to email and phone enquiries in a professional and timely manner. 

B2B Invoicing: Creating and managing trade invoices, and following up on outstanding payments. 

Order and Warehouse Coordination: Ensuring timely dispatch of orders, working with the warehouse team, and supporting the warehouse when needed. 

Office management: General admin duties and maintaining office supplies and systems. 

Sponsored Rider Management: Liaising with top-level riders and their grooms, visiting yards and managing photo shoot schedules, handling product orders, monitoring rider-linked sales, and making sure all rider output aligns with brand standards. 

Director & marketing support: Supporting product launches, creating basic graphics or documents, and assisting with trade show and event preparation. 

Strong knowledge of the equestrian world especially eventing, show jumping, and dressage

Confident communicator with strong attention to detail

Comfortable working independently and managing multiple tasks

Practical, problem-solving attitude with a willingness to get involved across all areas of the business 

Basic design and admin software skills (e.g. Canva, Excel, Xero) 

Full UK Driving Licence 

Flexibility to travel and stay away at trade shows including Badminton, Burghley, HOYs etc. 

Previous experience in operations, admin, or logistics preferred

This is a hands-on role with a lot of variety. You’ll need to be just as comfortable handling invoices and stock issues as you are coordinating with sponsored riders or supporting product launches.