Office Manager

KM Elite Products are a leading Equestrian Wholesaler suppling their Trade and Retail customer base with an extensive range of equine products, including several key premium Brands which are immediately recognisable within the industry.  These include Gatehouse, Thinline, Freejump, Smart Grooming, Equine America and Point Two to name just a few.  They also manufacture and distribute their own product portfolio under the KM Elite brand.     

Based on the outskirts of Petworth, Chichester, West Sussex - we have gone from strength to strength over the last 25 years, building a reputation for excellence with both Suppliers and Customers alike.  Operating from a site complete with a warehouse and offices you’ll be joining a committed and hardworking Team in a busy, yet varied and interesting role. 

As Office Manager you’ll be assisting the Directors with the day-to-day running of all aspects of the business in a relaxed and supportive environment. The role is office-based, working 9am-5.30pm, Monday to Friday. 

About the Role:   Reporting to the Owner-Directors, you will offer outstanding Customer Service and become a key member of the Team.  The role is extremely varied – no two days are the same and may include:

• Customer Relations: answering calls, emails and occasionally meeting customers face to face, you will deal with all manner of sales enquiries, liaising on any warranty issues, advising customers and dealing with product returns whilst always maintaining a high level of service in line with this premier, recognised Brand. 

• Supplier Liaison: building and maintaining strong relationships with Suppliers to ensure smooth and efficient operations (Product training will be provided).  Assisting in managing stock levels highlighting when stock runs low and assisting in ordering items as required from various suppliers, both UK based and sometimes Overseas. 

• Administration: processing orders which have been received either via their Sales Portal, by email or telephone using in house systems from input right through to picking, packing and despatch.   Dealing with queries regarding Courier deliveries, tracking orders and providing assistance with any late or missing deliveries. 

• Key point of contact internally within the entire Team including office and warehouse staff to ensure a smooth sales process from start to finish.

• Create and maintain business reports as required

• It may be necessary to cover other members of the Team for holidays or sickness. 

• Other duties, as and when required 

The Successful Applicant: 

• A flexible and adaptable individual with a positive attitude who can contribute to an extremely busy yet supportive Team environment. You should be a good communicator with excellent listening skills who can adapt on a day-to-day basis according to the needs of the business and the other Team members

• Experience in a customer-focused environment is essential, together with an office management/administration background

• Confident communicator both written and verbal

• Able to use Microsoft Office (Word, Excel, Outlook) - training will be given on all bespoke in-house systems.  Knowledge of Sage would also be an advantage, but not essential

• Based within a reasonable commuting distance of the GU28 area – this is an office-based role

• A full UK driving licence is required, and access to a car is essential due to the office location 

What’s on Offer:

• Competitive basic salary

• Free parking is available on site 

This is your chance to join KM Elite Products Limited, a dynamic, ever evolving Business as a key member of our growing team, working in a diverse and rewarding role.