British Showjumping
West Midlands
Closing date: Friday 13th March 2026
Job Details
Closing Date for Applicants:
Friday 13th March 2026
The British Showjumping Membership Team work daily to register new horses and riders, maintain and update membership accounts, and answer queries from Members that reach us by telephone or email. They hold a breadth and depth of knowledge on Membership options and targeted schemes such as Just for Schools and Club membership types.
To provide an efficient and effective service to Members through:
Providing a key point of contact for all Members of British Showjumping.
Delivering a first-class customer experience upon contacting British Showjumping.
Dealing with all enquiries in a professional and courteous manner, on the telephone or via email.
Offering administrative support and data entry through company systems following set procedures, particularly in relation to membership and registrations, change of ownership and renewals for example.
Managing contact with International Federations to ratify foreign horses’ winnings abroad prior to registration.
Oversee and process membership cancellations and refunds where applicable.
Enacting changes to membership and horse records received through Members’ requests received online.
Administering amendments to BS horse passports previously issued.
Completion of daily membership print, monthly renewal, and end-of-year administrative tasks.
Scanning and electronic filing of documents.
Providing reports as and when required.
Collation and administration of all outgoing post from British Showjumping.
Following instructions as given by the Membership Team Leader.
Any other related duties that are within the employee's skills and abilities whenever reasonably instructed, remaining flexible to the needs of the business.
Knowledge and experience:
Working knowledge of the contact centre/ service industry environment
Working knowledge and experience working within a Membership based organisation
Experience delivering to tight timescales
Knowledge of equestrian sport is beneficial but not essential
Skills and abilities:
Excellent oral and written communication skills
The ability to manage a varied and complex workload
Confident and professional telephone and email manner
A strong level of IT literacy, including MS office
The Successful candidates needs to posess:
Excellent attention to detail and a methodical and organised approach to work
Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations
A strong customer service focus
This role is office based at Meriden Business Park, Copse Drive, Meriden, West Midlands, CV5 9RG.
To apply please send a covering letter and CV to stephanie.toogood@britishshowjumping.co.uk STRICTLY NO AGENCIES
Closing date for applications 11.00hrs Friday 13th March
Please mention Equine Careers when applying.
