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Horse Care and Welfare Engagement Manager

West Midlands

  • Charity
  • Communications
  • Hybrid Working
  • Management
  • Training & Education
  • Welfare

Closing date: Wednesday 18th October 2023

Job Details

Horse Care and Welfare Engagement Manager

Closing Date for Applicants:
Wednesday 18th October 2023

Full Time - 35 hours per week (working hours)

Circa Starting Salary: £30,000

Based at our HQ near Stoneleigh, Warwickshire (Agile working arrangments available)

The British Horse Society is the nation’s largest equine charity with a passion for horses that is backed by knowledge and expertise. The BHS represents and provides a range of services for horse riders, horse owners, enthusiasts and professionals.

Our Home Team within the Society is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work. Many of our Home Team members work flexibly; we believe in giving our employees autonomy to decide where, when and how they work within a set of principles agreed within the team.

We are looking for an……..

A Horse Care and Welfare Engagement Manager who will lead the horse care and welfare helpline team, engaging with horse owners and carers to support the delivery of horse care through education and manage and support the volunteer horse care and welfare advisors. In addition they will manage the BHS ID only PIO function. In conjunction with the Director of Welfare, the Manager will fulfil a vital role of working collaboratively with colleagues, stakeholders and volunteers to increase engagement with the BHS.

Key skills needed for this exciting role:

  • Experience of working with and managing volunteers demonstrated through previous roles or employment

  • Educated to degree level in an equine or animal related subject

  • Able to demonstrate effective line management skills

  • Excellent knowledge and practical experience of all aspects horse care, welfare, breeding  and associated organisations

  • Thorough understanding of equine related legislation

  • Experience of delivering seminars/ presentations

  • Understanding of budget management

  • Enthusiastic and self motivated with excellent team-working skills;

  • Strong communications and interpersonal skills, with the ability to communicate with people at all levels

  • Car driver with flexible attitude to travel around the UK

  • Flexibility to work some weekends and evenings, including overnight stays

So, you’re interested?
Here’s some information on the role….

  • You will be required to manage our team of horse care and welfare helpline co-ordinators ensuring that they have the knowledge and training to deliver advice to horse owners and carers

  • You will manage and support the volunteer Horse Care and Welfare Advisors, in conjunction with the Volunteer Co-ordinator, ensuring that they are adequately trained and have current knowledge of all the BHS horse care and welfare educational materials

  • Help develop ways to engage further with existing stakeholders and identify new stakeholder groups

  • Manage the BHS Passport function ensuring compliance with all legislative requirements as required by Defra, overseeing the work of the Passport Administrator

  • Ensure that all relevant data is captured, quality assured and recorded. Use data to measure the impact of the activities of the Horse Care and Welfare Team which can inform and guide the work of the team and also the BHS.

  • Support the BHS Approved Centre Team with the Second Chance rehoming programme as required.

What will you get in return?

  • Annual Leave: 26 days + plus bank holidays (increasing to 28 days after 3 years’ service)

  • Pension: Automatic entry at 4% into our scheme after 3-month deferral period, contributions matched up to 5%

  • Health Benefits: health (income protection) insurance, health cash plan, life assurance at 4 x salary, yearly flu jab

  • Wellbeing Support: ‘Everymind at Work’ mental health and wellbeing app and quarterly webinars, opportunities to participate in range of engagement activities such as our book and gardening clubs, ‘Put the Kettle On’ informal virtual chats and our annual Funuary activities!

  • Training and Development: Access to a range of formal and informal development opportunities, including BHS Wise (our e-learning platform), our ‘A Day in Your Shoes’ cross-departmental work shadowing scheme and ‘C-Me’ communication workshops.

  • Enhanced Maternity, Adoption and Paternity Pay for eligible Home Team members:

The British Horse Society is committed to achieving equity for all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all employees.

We therefore strongly encourage suitably experienced people from a wide range of backgrounds to apply.

Only suitable candidates will be contacted directly about this position, and we will not store or process the data of candidates for longer than is necessary for the recruitment process.

How to apply: please provide a cover letter/personal statement highlighting your relevant skills and experience and how they meet the essential skills for this role, along with a CV, and send your application to For further details on this and other opportunities, please visit

Here at the BHS, we want you to have every opportunity to be able to demonstrate your skills, ability and potential when applying for any of our roles here. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

Due to a high volume of applications for our roles, should a cover letter/personal statement not be provided when applying for a role, we will unfortuntely not be shortlisting these applications.

Please note: we will be speaking to and interviewing candidates throughout the advertised period; to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Closing Date for applications: 18 October 2023

Interview date: TBC

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