Weatherbys
Northamptonshire
Closing date: Sunday 21st September 2025
Job Details
Website:
weatherbys.co.uk
Closing Date for Applicants:
Sunday 21st September 2025
Salary: £24,000 per annum
Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow. We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in achieving the organisation’s aims and vision.
Two permanent vacancies have arisen within the Equine Pillar for a Customer Service Advisor, forming part of the Customer Service & Administration Team. Both roles provide first and second-line customer support and administrative services to the Racing & Breeding industries.
Both positions are full-time, working 35 hours per week, on a variable working pattern across Monday – Sunday, 9.00am – 5.00pm. You will initially be required to work full-time from our Office in Wellingborough, after successful completion of probation, a hybrid working pattern can be reviewed.
This is an exciting opportunity to collaborate with dynamic and passionate teams across the Equine Pillar, including Racing, Bloodstock, and the General Stud Book. The Equine Pillar is committed to upholding and advancing the highest standards in the industry.
Key Accountabilities:
Race entries
Ownership
BHA accounts
Racing & Studbook Registrations
PASScard racecourse access
First line customer query resolution
Manage and resolve queries received via telephone and email in line with agreed SLAs
Assisting with admin tasks alongside the administration team as business requires.
Racing Operations (weight adding, coordinating tasks and help desk tasks).
Skill Requirements:
Professional and polite telephone manner
Good interpersonal and communication skills (written and verbal)
The ability to prioritise workloads to ensure deadlines are met
Excellent customer service ethic and first-class administrative skills
Able to keep pace with updates to processes and procedures
Ensuring the services provided to all customers are executed correctly and accurately
Meticulous attention to detail
The role will suit an individual who is a quick learner who is accurate and organised
A flexibility of approach will also be critical in a fast-changing environment
An understanding and interest in the racing & breeding industries would be beneficial but is not essential
Closing Date: 21st September 2025
Interviews will take place from 22nd September 2025
Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective.
Please mention Equine Careers when applying.
