Customer Service Assistant

Redpost Equestrian has been family-run since 1992. Offering horse riding clothes and apparel including Riding Boots, Jackets & Coats, Competition Jackets, Horse Rugs and many more products online & in-store.

Our flagship store near Totnes in South Devon was established in 1992 where it began selling horse feed. The business has grown year on year to become a leading equestrian retailer and a favourite tack shop destination in Devon.

We are looking for an enthusiastic, thorough and determined member of staff to join our office team. In the expansion of our online business, we need to fill a role in Customer Services. We strive to offer outstanding customer experiences, so are looking for candidates that are passionate about what they do and determined to exceed expectations. The role involves working with our existing Customer Services Team to ensure we are handling customer emails, online chats and phone orders to a high standard. The role will also involve the management of orders and tracking of order status to ensure they are sent on time.

Key Skills:

• Analytical and thorough working standards

• Self-driven and time-conscious qualities

• Written and typing skills

• Equine experience/product knowledge preferred

Job Role:

• Replying and composing of emails to both customers and suppliers

• Answering phone calls & taking orders from customers

• During busy periods there may be a need to assist the despatch team

As the role requires an amount of product knowledge, this job would suit someone with horses, owning a horse or with previous equine experience that would like to work in a busy and expanding business with opportunities for growth. As we grow, it would also suit someone that likes to get their teeth into something and see their work make a difference.

You will be working with a team to complete daily duties, small and large tasks.

Hours of work

This is a permanent position involving 30-40 hours per week.
Days of work to be confirmed, but may include 1 weekend day per week.