Customer Service Advisor

Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow.  We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in achieving the organisation’s aims and vision.

Working in the Equine Services department, a 12-month fixed term vacancy has arisen within the Equine Pillar for a Customer Service Advisor, forming part of the Customer Service & Administration Team.  This role provides first and second line customer support and administrative services to the Racing & Breeding industries.  

Key Accountabilities:

• Race entries

• Ownership

• BHA accounts

• Racing & Studbook Registrations

• PASScard racecourse access

• First line customer query resolution

• Manage and resolve queries received via telephone and email in line with agreed SLAs

• Assisting with admin tasks alongside the administration team as business requires.

• Racing Operations (weight adding, coordinating tasks).

Skill Requirements:

• Professional and polite telephone manner

• Good interpersonal and communication skills (written and verbal)

• The ability to prioritise workloads to ensure deadlines are met

• Excellent customer service ethic and first-class administrative skills

• Able to keep pace with updates to processes and procedures

• Ensuring the services provided to all customers are executed correctly and accurately

• Meticulous attention to detail

• The role will suit an individual who is a quick learner who is accurate and organised

• A flexibility of approach will also be critical in a fast-changing environment

• An understanding and interest in the racing & breeding industries would be beneficial but is not essential

Essential Requirements:

The role will be 35 hours per week, 09:00-17:00, with a variable working pattern covering 5 days per week, including some weekends.

Applicants will initially be required to work from Head Office in Wellingborough, having successfully passed the probation period a hybrid working pattern can be reviewed. 

Closing Date: Wednesday 21st May 2025

Interviews will take place from Tuesday 27th May 2025

Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective.  

STRICTLY NO AGENCIES