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Approved Centre Operations Coordinator


  • Admin
  • Customer Service
  • Hybrid Working
  • Office Based
  • Training & Education
  • Welfare

Closing date: Sunday 15th October 2023

Job Details

Approved Centre Operations Coordinator

Closing Date for Applicants:
Sunday 15th October 2023

Full Time - 35 hours per week

Circa Starting Salary: £23,000

Based at our HQ near Stoneleigh, Warwickshire (Agile working arrangments available)

The British Horse Society is the nation’s largest equine charity with a passion for horses that is backed by knowledge and expertise. The BHS represents and provides a range of services for horse riders, horse owners, enthusiasts and professionals.

Our Home Team within the Society is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work. Many of our Home Team members work flexibly; we believe in giving our employees autonomy to decide where, when and how they work within a set of principles agreed within the team.

We are looking for a professional and diligent co-ordinator to join the Approved Centre department. In this dynamic and fast paced environment you will play a vital role in supporting the day to day running of the Approved Centres department.

Key skills needed for this exciting role:

  • Knowledge of the equestrian industry is essential, in particular riding schools, livery yards and other accreditation bodies.

  • Two years’ experience within a membership, customer service or call centre environment.

  • Experienced in the use of Microsoft Office packages, CRM or equivalent and financial systems.

  • Excellent administrative, planning, and organizational skills.

  • Excellent written and oral communication skills with an ability to deal with difficult conversations with tact and diplomacy.

  • Excellent analytical, decision making and problem-solving abilities.

  • Good interpersonal skills with an ability to deliver excellent customer service.

  • High attention to detail.

  • Flexible attitude to work content and hours, driving licence and own transport.

  • Proactive and enthusiastic.

  • Ability to prioritise, manage workloads, work under pressure and with tight deadlines.

So, you’re interested?
Here’s some information on the role….

Responsibilities include

  • Co-ordinating the primary points of communication with both current, prospective and new centres, along with scheme and sector specific enquiries, offering correct advice or escalation to the appropriate channel within the organisation.

  • Co-ordinate all aspects of Approved Centre inspections, including visit scheduling, the distribution of pre-visit correspondence and the recording of Centre feedback.

  • Maintaining and coordinating the data recording processes relating to the BHS Approved Centres Scheme, ensuring high levels of accuracy.

  • Co-ordinate planning and delivery of the BHS Riding School National Championships

What will you get in return?

  • General administrative duties including invoicing and payments, issuing of certificates such as Progressive Riding Test and Riding Centre Assistant Awards, producing Centre support letters, scanning and postal duties.

  • Annual Leave: 26 days + plus bank holidays (increasing to 28 days after 3 years’ service)

  • Pension: Automatic entry at 4% into our scheme after 3-month deferral period, contributions matched up to 5%

  • Health Benefits: health (income protection) insurance, health cash plan, life assurance at 4 x salary, yearly flu jab.

  • Wellbeing Support: ‘Everymind at Work’ mental health and wellbeing app and quarterly webinars, opportunities to participate in range of engagement activities such as our book and gardening clubs, ‘Put the Kettle On’ informal virtual chats and our annual Funuary activities!

  • Training and Development: Access to a range of formal and informal development opportunities, including BHS Wise (our e-learning platform), our ‘A Day in Your Shoes’ cross-departmental work shadowing scheme and ‘C-Me’ communication workshops.

  • Enhanced Maternity, Adoption and Paternity Pay for eligible Home Team members:

The British Horse Society is committed to achieving equity for all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all employees.

We therefore strongly encourage suitably experienced people from a wide range of backgrounds to apply.

Only suitable candidates will be contacted directly about this position, and we will not store or process the data of candidates for longer than is necessary for the recruitment process.

How to apply: please provide a cover letter/personal statement highlighting your relevant skills and experience and how they meet the essential skills for this role, along with a CV, and send your application to For further details on this and other opportunities, please visit

Here at the BHS, we want you to have every opportunity to be able to demonstrate your skills, ability and potential when applying for any of our roles here. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

Due to a high volume of applications for our roles, should a cover letter/personal statement not be provided when applying for a role, we will unfortuntely not be shortlisting these applications.

Please note: we will be speaking to and interviewing candidates throughout the advertised period; to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Closing Date for applications: 15 October 2023

Interview date:  19 October 2023



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