Sussex
Closing date: Monday 1st May 2023
Job Details
Closing Date for Applicants:
Monday 1st May 2023
The specialists in high quality equine supplements aimed at supporting the quality and condition of your horse, both internally and externally. Join one of the leading equine supplement companies in the UK.
We are looking for new member to join our small, friendly team in the role of Customer Support Associate. This role is based at Head Office with remote working where necessary.
The main responsibilities of this role are:
Educate retailers and end customers on the product range
Identify customer needs and offer advice on products and / or managing symptoms when communicating with customers via phone, email and webchat.
Building trust and long standing relationships with all customers / retailers
Assist with providing ideas and market insight for educational content
Up sell and Cross sell where possible
Become a valued team player within the organisation
Sales order processing (training will be provided)
In order to full service this role, the successful candidate must have the following experience / attributes:
Sound equine knowledge
With relevant training and qualifications (NVQ or Vocational Training / Horse owner / Rider)
Previous customer service experience
Confident communication skills both verbal and written
Excellent attention to detail
Good telephone manner
Previous Office experience, and proficiency in using Microsoft Office applications
Be able to prioritise their work - working under pressure
Be able to work well in a team and have a good sense of humour.
A flexible attitude to work, willing to be responsible for a variety of tasks with a positive attitude.
A full clean driving license
This is a full time office based position, Monday-Friday.
Ideally candidates will live locally to our offices in Chichester, West Sussex in order to commute daily to the office.
Apply with covering letter and CV to work@globalherbs.co.uk
This listing has expired.